I was interested both by your post as by your site. It's nice that you have browser extensions besides the mobile app(s).
- You say you use web beacons; how and where are those deployed exactly?
- You write "Clipboard will not rent or sell your personally identifiable information to others.", yet later you say "As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions."
What information exactly about the Customer can sold? And, can you guarantee that the personally identifiable informations are protected in case you sell the whole company?
- Why do I need to periodically check your Policy, instead of you emailing them to me, preferably in advance?
- Can I somehow export my clips?
- How do you make money so that I can trust you'll be here next month?
1. Web beacons are typically understood to be any sort of tracking mechanism. We track emails via Sendgrid to see how effective they are. We use Google analytics to see where and how people are using the site. We use mixpanel to better understand how people use individual features. All of this is pretty standard stuff.
A non-standard thing that we do is that we put in place a secret key on the client local storage of your Web browser which we use to protect our user's accounts. Here's how it works... we can transmit the secret one time over HTTPS. Then, when you create a clip on a 3rd party site, we can redirect the clip payload via XDM to our own domain, and then digitally sign the API call with the secret key. This (a) prohibits a bad guy from spamming your clip account, and (b) makes it so no one else can see the shared secret (even though this partially runs on other domains).
2. Re. the buy / sell language ... we do not now nor have we ever sold any information to any 3rd party about anything, nor do we have any intention of doing so. The first sentence is meant to make that clear. The second sentence says that we my buy or sell more general assets (for example, we purchased some patents last year and with it came a user database with emails from a retired service).
So, our stated intension is to never sell any personal information about any customers. I think that it is possible that some day we may sell aggregated data, but we're not there yet. And if we made any change, then we would clearly owe our users an update on the change in policy.
I, nor any other CEO, cannot guarantee what happens if we are ever sold. We can do our best to have a outcome that's good for everyone, but in this there can be no guarantees. FWIW, we destroyed the database that came with that earlier deal because it seemed like the right thing to do.
5. Money. Like most a lot of startups, our evolution is designed to go from launch -> growth -> monetization. We're only now entering the growth phase, so we're not going to focus on significant revenue at this time if it will hurt growth. The exception to this is that we may offer some pro features sooner rather than later (e.g., Clipboard for teams). Right now, we are having a lot of conversations with some of the biggest commerce and media companies in the world around ways to monetize Clipboard in a manner that is good for everyone. But it will take time.
To be clear, we lose money every day -- but we're supposed to at this phase. Your options are pretty clear. You could bet on us, taking the risk that we don't last; or you can wait until we're profitable, which means that you'll be a late adopter. It's up to you. But I think that if you take a look at our team, our track record, and the choices that we've made over the past 18 months, you may find that we have the makings of a good group of people to bet on.